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How to issue new password for Partner Portal / Partner forgot password?
How to issue new password for Partner Portal / Partner forgot password?

How to issue new temporary password in Partner Portal and how change it once partner logs in again.

Lilly avatar
Written by Lilly
Updated over a week ago

To initiate a new password change for Partner, go to one of the following addresses:

For app.salestrekker > pp.salestrekker.com

For Astute > https://gem-pp.salestrekker.com/

For Astute NZ > https://gemnz-pp.salestrekker.com/

For iOutsource > https://ioutsource-pp.salestrekker.com/

For PlatformConnect > https://platform-pp.salestrekker.com/

For PurpleCircle > https://pc-pp.salestrekker.com/

IMPORTANT NOTE: access for Partner Portal is different than for other users - so if you use this address: "app.salestrekker.com", password reset won't work.

Once you are on portal login page, click on "Forgot password?" text. Enter and confirm your email address that has been added in Partner Portal Settings. (Check with your organization admin prior if not sure).

Note: Password reset email can be triggered only once every 5 minutes.

You will receive a confirmation email that you want to initiate a password change. To proceed, click on "RESET YOUR PASSWORD" button:

You will be briefly guided to Partner Portal login page where the message will say "New Password is sent to your E-Mail"

You will receive new Email with a new temporary password that you can use to login at "pp.salestrekker.com"

How to change temporary password once logged in?

Once you are logged in go to top right corner click on your picture or initials, choose Settings and go to "My password and security". Paste temporary password in "Current password" field and bellow type and confirm new password you want to use for login.

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