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eSignature feature does not work for me
eSignature feature does not work for me

What to do if you could not request documents to be signed using eSignature

Dalibor Ivkovic avatar
Written by Dalibor Ivkovic
Updated over a week ago

eSignature icon is not there

If you tried to use eSignatures and the dialog window does not launch at all, you might be out of credits. 

Each new organisation gets 10 free eSignatures and after that organisation owner is required to pre-pay a package of eSignatures (typically 100 documents each time).

Go to Settings > Plan and billing details and purchase a package of pre-paid eSignatures.

eSignature does not launch at all

If when you click the icon a blank error pops up, most often the cause is a broken PDF document. Please download the document from the deal and check if you can open it in Adobe reader or Google Chrome.

In the case that you open the document ok, upload it back to the deal, but are still getting that blank error, please try re-saving the document as a basic PDF file from Google Chrome.

Clients get a message '404' when they try to sign documents

This typically happens when you use the same email address for multiple applicants. eSignatures are a legal document and they require each signatory to have a unique email address. This address and the IP address of the device used to sign are a potential proof in court that document was signed by the intended person. 

The 404 error page can also happen if the applicant is attempting to sign the same document which was successfully previously signed. 

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