Certain email clients such as Google suite (Gmail) rely on online storage, while others such as Outlook, Mac Mail and Mozilla Thunderbird rely on local storage e.g. your PC. In order to display images in our CRM, they need to be stored in an online storage and not on your device – in other words if email signature is copy/pasted from desktop version of Outlook for example, images will be displayed as a generic icon in a blank box.
Copy/pasting existing signature
This barrier can be by-passed by logging in to the online version of your email client (signature in it’s original form, images included, is stored on-line). Copying the signature from a sent email or from settings directly and pasting it to the designated field in CRM settings will result in a replica of your existing signature, this time on our platform.
Copying signature from a sent email
Copying email signature from Outlook Live settings - Gear icon > View all Outlook settings (on the bottom) > Mail > Compose and Reply > Signature
Creating signature from scratch / editing existing signature
In case your email client is not available in an online form, you can still copy and paste your signature and substitute ‘broken’ images or add images to your newly created signature.
For this operation utilising Imgur as a user-friendly on-line storage is recommended (other cloud services such as Google drive will serve the same purpose).
Open the chosen image on your desktop and right click anywhere near the centre of the image. In the drop-down menu, click on ’copy’. If the image is being copied from signature, right click on the image and ‘copy’ in the drop down menu.
From desktop
From signature
Go back to browser tab and click anywhere inside the 'drop image here' field and press ctrl + V (command + V for MAC users). After several seconds of uploading, your image will appear. You can also add images using drag-and-drop or browsing your device as well.
Next, right click anywhere near the centre of the uploaded image and chose ‘open image in new tab’. Go to the newly opened tab and right-click on the image. From the drop-down menu you will chose ‘copy image’ and paste it in the fitting area of your signature. When editing a signature, blank boxes need to be marked and removed first before pasting.
Copy image from the newly opened tab
Please note that certain images will need to be rescaled in order to satisfy signature aesthetics.
If your signature is composed of significant amount of text and large images, it may lead to a different appearance on the recipient’s side. Signature will be cropped due to the size limit so moderation is recommended in these cases.
