Email communication is still predominant in our personal and business digital environment.

Having this in mind, it is only expected to customize our email applications to our needs and likes for better email management even though this can in rare cases be the reason for unintentionally having an important email misplaced.

Emails going to spam/junk folder is something that can't be fully controlled, still it can be easily fixed so that if you find eSignature request ending up in your spam or junk folder, or hear from a client who believes they did not receive the email, please check out these instructions here to see how to resolve this.

Sometimes these emails are delivered to 'updates', 'promotions' or any other folder that is not the main inbox folder. Please be sure to check these folders as well.

If however you do not find that to be the case, the next most likely reason you can't locate the signature request email will be that you or one of your clients has emails coming in from the same sender stacked or grouped.

In the below example the previous email from the same sender will be collapsed while having the last received email fully expanded. This can easily be overlooked and a person will assume that only one email was delivered.

To see how to turn off this option in all most used email applications, please check out the instructions hyperlinked on the list below:

If you are not using any of the above 3 applications, a simple search on "how to ungroup my emails in name of your email app" will return a solution somewhere on the internet :)

Inbox has limited storage and can easily reach full capacity if we haven't cleaned up old and irrelevant emails to make space for new ones.

There is only one solution here: to delete old emails, as many as you can, so we can make room for new incoming emails.

Last option is probably the quickest one, and that is to use the main email search of your email app.

In the main search field, simply type and search for "Your signature is required in document(s):" and this will list all emails you've received so far for signature requests.

If after checking all of the above you are still having difficulties locating the email, please reach out to our support team via live chat.