Lodgements, also known as lender gateways, are a crucial part of the loan application process in Salestrekker 2.0. They allow users to seamlessly transfer data from Salestrekker to external lender systems, streamlining the loan approval and settlement process. This guide will cover the types of supported lodgements, how to activate them, and how to use them effectively in your deals.
What are Lodgements and Why Are They Used?
Lodgements are the gateways through which data collected and processed in Salestrekker is securely transferred to lender systems. This ensures a smooth transition from loan application to lender approval and settlement. By using lodgements, brokers can send necessary application details directly to lenders without manually re-entering information, saving time and reducing errors.
Supported Lodgement Gateways in Salestrekker 2.0
Salestrekker 2.0 supports several lodgement gateways for different types of deals:
Home Loan Type Deals:
Apply Online: The most widely supported lender gateway, compatible with a majority of home loan lenders.
Loanapp (formerly Sympology): An alternative gateway preferred by some lenders.
Loanworks: A gateway used by specific lenders under certain conditions.
Asset Finance Type Deals:
Pepper Asset Finance: The first integrated asset finance gateway in Salestrekker 2.0, with more options planned for future updates.
How to Activate Lodgement Gateways
To use lodgement gateways, each user must have a configured lender gateway accreditation. Alternatively, a team member involved in a deal can utilize the lodgement if the deal owner has the appropriate gateway accreditation.
Activating Lender Gateways
Check Permissions
Users must have the correct permissions to access the Enterprise Settings. If you lack the necessary permissions, contact your aggregator or admin to request access or assistance.
Navigate to Enterprise Settings
Go to Settings > Enterprise > Lodgements tab.
Use the Actions button to turn on the desired gateway for your Enterprise.
Add User Gateway Accreditations
The gateways and accreditations of the user are tied to their organisation, not their account.
This means that if the user account is added to multiple organisations, they can have different gateways activated for each org.
Go to Settings > Enterprise > User Management tab.
Navigate to the Identities and then Organisation sections for the user and select 'Gateway Accreditations' from the Actions menu.
The user's gateway settings page will open, where you can add a new gateway to their list from the top right 'Add gateway accreditation' button.
When adding a new gateway, complete their credential details (Username) and click 'Save' button to confirm.
Edit User Gateway Accreditations
All previously added gateways accreditations can be edited or deleted via the Actions menu.
How to Use Lodgement Gateways in Your Deals
To utilize lodgements within your deals, follow these steps:
1. Prepare the Deal:
Ensure the deal has complete client profile details and all relevant broker tool information.
Set up a broker tool scenario and select a recommended product. Ensure all compliance documents are completed.
For Lodgements tab to present options, the deal must have preferred scenario and recommended product set.
2. Navigate to the Lodgement Section:
At the bottom of the broker tools section, find the Lodgement option.
Depending on the deal type (home loan or asset finance) and the selected lender/product, available gateways will be displayed.
3. Select and Initiate Lodgement:
Click the green button next to the appropriate lodgement gateway to initiate the application process.
After the process completes, details such as the application ID and lodgement specifics will be displayed.
4. Manage Lodgement Applications:
Open Application: Use this button to open the application in a new tab within the lender’s system, allowing for further modifications or submission.
Update Application: If changes are made in Salestrekker (e.g., new client information or product selection), use the Update Application button to refresh the application details in the external system.
Receiving Updates from External Systems
Salestrekker integrates with external lender systems via backchannel messaging, ensuring any updates or changes made externally are logged in the deal’s activity log. This keeps all relevant details in sync between Salestrekker and external systems.
Backchannel messages will be recorded in Deal Notes Tab and in the deal Activity Tab.
Common Issues and Troubleshooting
1. Lodgement Gateway Not Visible:
Ensure the deal owner has the required gateway accreditation.
Verify that all deal details are correctly populated.
2. Errors During Lodgement:
Check the deal activity log for any errors or issues.
Ensure all required fields and documents are completed before initiating lodgement.