In addition to requesting bank statements via client portal, users can now request bank statements via email to client.
1. Sending an email request
In deal view, click on the bank statements button (if multiple applicants are in a deal, repeat the same action):
A note will be added to a deal indicating that request was sent.
NOTE: Bankstatements requests are valid for 5 days (120 hours) from sending.
If client couldn't complete the request in this time, please send them a new one.
2. Client actions
Client receives an email from the deal owner:
Client then follows the standard bankstatements.com.au process.
3. System updates
Once the statements are completed, PDFs are saved in deal, expenses are mapped in Client Profile and further information is saved in the compliance tab of Broker Tools.
Bank statement PDFs and a summary document are saved in deal under documents:
Expense mapping:
Expenses households should be added prior to requesting Bankstatements from clients.
Please note that the amounts for each item in the household categories will not be populated when clients complete the request. Instead, only the 'Comments' section will be filled in with details on each expense.
The idea is that broker discusses expenses once mapped and make any corrections necessary.
Other relevant information (income, loan repayments, defaults, etc) collected from bank statements is summarised in the compliance tab in Broker Tools:
Verification section is updated for income and expense verifications:
See an example of bank statement use in this video: