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Equifax integration - Setup and Use

How to integrate Equifax and use it in Salestrekker

Lilly avatar
Written by Lilly
Updated yesterday

How to set up

I M P O R T A N T

Activating the integration with the username and password you use to log into your Equifax portal WILL NOT WORK.

We require a different set of login details (username and password) for use in Salestrekker.

Those can be obtained by contacting Equifax at salesAU@equifax.com and informing them that you will be using Equifax through 3rd party service or contacting your aggregator for assistance with obtaining these details.

After you have your new logins to set up Equifax, please go to your Salestrekker Settings > 3rd party applications > Equifax

Turn on the switch for Equifax and in the pop up window enter your new Equifax username and password.

If successfully integrated, the switch will stay on and your Equifax username will be displayed on the left in brackets.


How to use

When Equifax is integrated, you will be able to request credit reports and scores on your clients.

To use Equifax open your Deal > Broker Tools and under client's Personal Details you will see Equifax button right next to the client's initials.

When you click on the button a new popup window will present where you can configure the loan details options.

Clicking the 'Send' button will run the report and score request. Once the request finishes, the score will show next to the Equifax button, while the report is uploaded in the deal 'Documents' tab.



​PDF REPORT WASN'T GENERATED

Retrieving a PDF can fail sometimes due to unknown reasons on Equifax side.
Because of that, new functionality has been added - PDF previous enquiry download button. Clicking on that button broker can retrieve PDF for existing enquiry/report free of charge.

How to download the PDF report:

  1. Click on the "Equifax" button

  2. Click on the "Download" button in the popup window (refer to below screenshot)

  3. After a few seconds click the "Cancel" button

Your report will be downloaded and placed in deal Documents tab (under Deal View).

  • If the Equifax report was requested more than 180 days ago, the download button/enquiry ID box will no longer be visible. You will need to request a new report in this case.
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For other most common Equifax errors please jump to this article.

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