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Enabling and using two-factor authentication login
Enabling and using two-factor authentication login

How to enable two-factor authentication / 2FA / 2 step authentication login for improved security. How to use 2FA to log in.

Phillip Djukanovic avatar
Written by Phillip Djukanovic
Updated over a week ago

Two-factor authentication strengthens your sign in security by requiring 2 steps to verify your identity:

  • Your username (account email address) and password

  • A temporary 6 digit code

Two-factor authentication is one of the best ways to protect your account from remote and other various attacks.

Salestrekker offers two choices for code delivery:

  • Via authenticator app ( commonly installed on your mobile device)

  • Or via SMS (delivered to your account mobile number)

How to enable 2FA

To turn on two-factor (2 step) authentication for your account go to Settings > My password and security.

In the top part of the screen click on the button titled 'PROTECT MY ACCOUNT'.

You can choose the more secure and recommended TOTP based 2FA (authenticator app) or SMS based 2FA.

TOTP based two-factor authentication

Choosing this option will generate a QR code on screen, unique to your account, that will be used to setup your external Time-based One-Time Password (TOTP) application (most commonly installed on your mobile device).

Prior to continuing activation in Salestrekker, please download a TOTP application and install it on your mobile (external article here).

(In example bellow Google Authenticator will be used as chosen TOTP mobile app)

If you need to install the authenticator app on more than one device, please read our How to install 2FA on multiple devices article first, or come to our live chat for assistance.

Open selected TOTP application on your mobile and select option to scan a QR Code and use it to scan the QR code you got on Salestrekker screen.

This will link your TOTP app with your Salestrekker account and will generate time lapsing 6 digit codes.

Enter the current 6 digit code from your mobile device app into Salestrekker screen and lastly, click on the 'Authenticate' button to complete two-factor authentication.

Now your two-factor authentication is switched on.

Next time you logout and try to login, you will be prompted to enter a six digit code after you have entered your username and password.

This means that no one else (even if they have obtained your password) can enter your account.

Lost device

In case you lost your device that contained TOTP app, you can select 'Lost your two-factor device?' option in bottom-right of login screen, then enter the last four digits of your account mobile phone to get a one time code sent to you via SMS.

After login you can change TOTP app and device in Settings (Settings > My password and security > Remove Two-Factor Authentication and then reactivate it again with described steps from this article).

SMS based two-factor authentication

If instead you wish to use the SMS code delivery option, the moment you select this option in 2FA settings, you will receive an SMS message with a 6 digit one time code you will use to activate this option.

It is important that your mobile phone number in account settings is formatted correctly (e.g. 0412345678) before activating this 2FA option.

Place the code received via SMS in the 'Enter the six-digit code' field and lastly click the 'Activation' button.

The activation code will be good for one minute.

If you didn't manage to activate it in time while the code was valid, simply refresh your Settings page and select the SMS based 2FA again to receive a new code.

If the activation was successful, your password settings page will confirm that 2FA is being used for your account.

In the case that multiple login attempts are not working, for further assistance please contact our live chat support team (you can reach them from this Knowledge Base > simply click the chat icon in the bottom right corner).

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