Salestrekker

The Knowledge Base / Help Desk section in Salestrekker 2.0 is a newly added feature designed to provide users with quick access to help resources and support articles. This guide will help you navigate the Knowledge Base, access articles, and utilize the chat feature for additional assistance.

___________________________________________________________

You can find the Help Desk icon in the top right corner of the main header, right next to the notifications bell icon. Clicking on the icon opens a sidebar displaying the start chat button (Send us a message) and the latest help articles (Search for help).

If you need assistance from one of our tech support staff, click the Send us a message button to start a live chat with the team.

A - Continue your last conversation with the support team

B - Start a new chat with the support team

C - Search and browser the Knowledge Base

2 - List of all your previous messages with the support team

3 - Search and browser the Knowledge Base

The help desk window can be collapsed, allowing you to continue working on other screens without interruption.

To remove the HD chat bubble from the screen, go back to the top bar icon, then select Close Chat.

Unlike in previous Salestrekker, the chat icon in Salestrekker 2.0 needs to be manually enabled or disabled. This gives you control over whether the chat window is visible on your screen.

While chatting with the team you have the options to:

b - download the conversation transcript in .txt file format

You can browse and search our KB articles from the Search for help option or going to the Help tab at the bottom menu of the HD window.

Adjusting View: You can expand or contract the size of the HD window to comfortably view article content without leaving the main screen.

You can always visit our <a href="https://support.salestrekker.com/en/" rel="nofollow noopener noreferrer" target="_blank">knowledge base website</a> to learn more about Salestrekker 2.0. Please remember to bookmark the site :)

How to use the Knowledge Base in Salestrekker 2.0. Find help articles, chat with support agents, and toggle chat feature on and off.

Knowledge Base - Help Desk

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Knowledge Base - Help Desk

Accessing the Help Desk

Using the Help Desk feature

Help Desk Window

Remove the chat bubble icon

Chatting with the team

Navigating the Knowledge Base