First time login / Change Password
When you get your Salestrekker account, you will receive a system generated password via email.
Once you complete the account Onboarding Wizard, please change the temporary password received for first login to a new one you will use from that point on.
Your password can be changed in Settings > My password and security tab.
Password policy will be noted in message above password fields, if new password does not comply to that policy, system will not allow the change.
Please note your Salestrekker login credentials should not to be shared with anyone for multiple security reasons.
Furthermore, sharing one account can lead to irreversible loss of data and other system performance issues.
Reset Password
If you are trying to log in and cannot remember your current password, simply click on the 'Forgot your password?' link in the login screen.
You will be required to enter and confirm your account email address.
After entering your account email address and clicking the 'Reset' button, the system will then send you an email, asking you to confirm password reset.
You will then receive another email, containing your new temporary password. We recommend that you login and change your password as per the email instructions.
Password reset email can be triggered only once every 5 minutes.
Keep in mind that the temporary password will be valid for one hour from the moment you receive it in inbox.
If you try to login with the temporary password once it expires - it will not work - therefore a new one will have to be requested.
If you try to sign in, and keep receiving 'Email and Password do not match' error message - note that every next sign in try will take longer to load.
Your account will not be blocked if you fail to sign in multiple times.
In the case that multiple reset attempts are not working, there is a possibility that your account might have been deactivated.
For further assistance please contact our live chat support team (you can reach them from this Knowledge Base article > simply click the chat icon in the bottom right corner).
Two-factor Authentication
To strengthen your account security, it is good practice to use the 2FA login method.
Two-factor authentication is one of the best ways to protect against remote attacks and other attempts to takeover your account.
Detailed instructions on how to properly turn on this feature can be found in this article.
